Think before you speak, so you will say what you mean and mean what you say. Pay attention to the nonverbal messages you send by developing an  awareness  of  your  body  language. 

■ First impressions matter.

■ Courtesy counts.

■ Attitude is everything.

■ Do the right thing at all times.

Next,  focus  on  your  questioning skills. It may help to write down some sample open and closed questions that you will frequently use. Review them often so you will become comfortable using them. Remember that no matter what type of question a customer asks you, you should always try to give more than a one-word answer. Find ways to give your customers more than they ask for.

When customers say no, find out the reason and offer the best solution based on each customer’s needs. Finally, and most importantly, listen actively. Listening is your most important skill to master. Unless you listen well, you are not going to know what is best for each customer.

Now that you have learned the nuts and bolts of communicating effectively, it is time to let your personality shine. Establish a rapport by being friendly  and  interested  in  your  customers  in  order  to  find  common ground. 

Once  you  establish  a  rapport,  you  will  feel  more  comfortable interacting  positively  with  your  customers.  Developing  a  comfort  level will  enable  you  to  help  each  customer  by  identifying  individual  needs. When  you  do  these  things,  you  will  make  your  customers  feel  valued. When customers feel valued, they are more likely to do repeat business with you and your company. The last thing you learned about relationships is that not all customers are the same.

You learned how to deal with different  personality  types,  people  from  different  cultures,  and  people with  disabilities.  The  most  important  thing  to  remember  is  to  treat  all your customers the way you like to be treated.

Forming a customer-first mindset is going to help you when you are confronted  by  a  difficult  customer.  When  you  use  courteous  words,  display appropriate behaviors, communicate effectively, and work to build strong relationships, you firmly cement your customer service skills so you can help any customer in any situation.

Warmly greeting customers helps them form a positive first impression, whether you are face to face with your customers or they are serving themselves.

Conveying your willingness to help and maintaining a positive attitude helps you assist your customers whether you are e-mailing or speaking  by  phone.  Finding  the  best  solution  for  each  customer  and ensuring they are satisfied before ending your contacts will help you build solid relationships that result in loyal customers in every type of customer interaction.